Khalid has decided to book a hotel room whilst the flat is being redecorated, but encounters a problem at check-in. What has gone wrong and what will he do about it?
| Receptionist: | How can I help you sir? |
| Khalid: | I have a reservation. Khalid Al Ahmadi. |
| Receptionist: | Let’s see. Yes, we have a twin-bed with a bath ready for you. |
| Khalid: | But I asked for a single with a shower. |
| Receptionist: | I’m sorry but I didn’t get that message. Are you sure that’s what you booked? |
| Khalid: | Yes I’m sure. |
| Receptionist: | Well I’m afraid we don’t have any singles available just now. |
| Khalid: | Is the double more expensive? |
| Receptionist: | Yes, £15 more, per night. But we should have a single for you tomorrow. |
| Khalid: | Well… this mistake isn’t my fault. I did book a single. I hope you won’t be charging me extra. |
| Receptionist: | I’m afraid it’s out of my hands sir. |
| Khalid: | Well in that case… |