Khalid is meeting the manager at the hotel to discuss the mix-up over his booking. Will the manager be able to help?
| Manager: | You wanted a word with me? |
| Khalid: | Yes, I want to cancel my booking. |
| Manager: | Oh I hope I can change your mind. What seems to be the trouble? |
| Khalid: | Well first, you mixed up my booking. |
| Manager: | We’ve just got a new booking system in place. It’s giving us a few teething problems. |
| Khalid: | But that’s not my fault, is it? |
| Manager: | Of course not sir. I just wanted to point out that Christine isn’t entirely to blame. |
| Khalid: | But it’s not right that I should have to pay more because of this mix up. |
| Manager: | I hear what you’re saying sir. |
| Khalid: | Good. I’m glad you’re seeing sense. Because there are plenty of other hotels that want my business. |
| Manager: | Couldn’t we come to some sort of compromise here? |
| Khalid: | What did you have in mind? |