Khalid is checking out of the hotel and is not happy with the service he’s received. What will the manager do about it?

Khalid:I’d like to check out now please.
Manager:Certainly sir. Was everything satisfactory?
Khalid:Not really, no. You mixed up my booking, I ordered a vegetarian breakfast but was given steak and eggs, and the hot water in my shower didn’t work in the mornings.
Manager:Yes, I know you had a few problems but really, the important thing is, would you say they were dealt with politely and efficiently?
Khalid:No, I would say they were dealt with completely unpolitely and non-efficiently, actually. I had to ask more than three times to have my shower fixed and the waiter was very rude when I asked him to change my food.
Manager:Well, can I offer you a further discount as compensation? Say, 15%?
Khalid:Oh… Thank you.

Leave a Reply

Your email address will not be published. Required fields are marked *