Khalid is checking out of the hotel and is not happy with the service he’s received. What will the manager do about it?
| Khalid: | I’d like to check out now please. |
| Manager: | Certainly sir. Was everything satisfactory? |
| Khalid: | Not really, no. You mixed up my booking, I ordered a vegetarian breakfast but was given steak and eggs, and the hot water in my shower didn’t work in the mornings. |
| Manager: | Yes, I know you had a few problems but really, the important thing is, would you say they were dealt with politely and efficiently? |
| Khalid: | No, I would say they were dealt with completely unpolitely and non-efficiently, actually. I had to ask more than three times to have my shower fixed and the waiter was very rude when I asked him to change my food. |
| Manager: | Well, can I offer you a further discount as compensation? Say, 15%? |
| Khalid: | Oh… Thank you. |