In this programme, you can find out how to accept an apology.
TRANSCRIPT
Amber
Hello. I’m Amber with another edition of How To, the series that gives you useful language to do things in English.
In an earlier programme, we looked at simple ways to apologise – to say sorry when you’ve done something wrong. In this programme, we look at how to reply when someone says sorry to you for something they’ve done wrong.
Now the good news is there are lots of short and friendly expressions that you can use to accept an apology. For example, if you’re with someone who’s really sorry for what they’ve done, you can just say:
EXAMPLE
That’s OK.
Amber
For example:
EXAMPLE
Apology
I’m really sorry, Pete, I didn’t mean to hurt your feelings.
Response
That’s OK.
Amber
A good tip is to remember that when we accept an apology in English, we usually try to make the person who has said sorry feel better! Here’s another way to do this – you can simply say:
EXAMPLE
No problem!
Amber
For example:
EXAMPLE
Apology
I’m so sorry I forgot your birthday, Oliver!
Response
No problem!
Amber
Do you get the hang of it? You tell the person who has said sorry that what has happened doesn’t matter – that it isn’t important, now they’ve said sorry. Listen again.
EXAMPLE
Apology
I’m really sorry, Pete, I didn’t mean to hurt your feelings.
Response
That’s OK.
Amber
And, if you know someone well or care about them a lot, you can just tell them not to worry about the situation. Listen.
EXAMPLE
Apology
I’m sorry about the trouble I’ve caused.
Response
Don’t worry about it.
Amber
And, you can shorten this to:
EXAMPLE
No worries.
Amber
For example:
EXAMPLE
Apology
I’m sorry about the trouble I’ve caused.
Response
No worries.
Amber
So far, we’ve looked at four handy expressions for accepting an apology:
That’s OK.
No problem.
Don’t worry about it.
No worries.
Now you try to use them. You’ll hear three apologies and you can use any of the expressions we’ve looked at to respond:
EXAMPLES
Sorry for eating the last piece of cake!
I’m really sorry for taking your DVD!
Sorry for drinking all the milk!
Amber
Well done! Now there may be situations when a good response is to thank the person who has said sorry to you: this works well if they have (or tried to) put right the wrong that they have done.
For example, imagine your flatmate is playing music so loudly that you can’t revise for an exam you’ve got the next morning. You tell them to turn their music down; they do so, so you thank them.
EXAMPLE
Complaint
Turn it down! I’ve got an exam in the morning!
Apology
Sorry!
Response
Thanks!
Amber
To end the programme, let’s listen to a scene from The Flatmates, the bbclearningenglish.com weekly drama! It shows how, when we accept an apology in English, we tend to use a few kind words. We say ‘thank you’ or try to put the other person at ease in some way.
First, you’ll hear Helen say sorry to her friend and flatmate, Tim. Helen is sorry for shouting angrily at Tim a few days before, when he had asked her a polite question about the possibility of paying less rent. After Helen says sorry, Tim accepts her apology by saying ‘thanks’ and then notice how Tim speaks kindly to Helen – try to catch what he says.
EXAMPLE
Helen
Tim, I want to apologise for the way I spoke to you the other day.
Tim
Thanks, Helen. Well, I should say sorry too. I put you in a difficult position, asking for a discount.
Helen
That’s OK. Would a slap-up meal make us friends again?
Tim
Oh go on then!
Amber
Did you catch it? When Helen apologises, Tim says, ‘Thanks, Helen,’ and then he apologises too! He says that he didn’t behave well either. This is often the way that saying sorry between friends will work and it’s a nice move: a friend says sorry to you and then you say sorry for something else in reply.
Listen again and notice how Helen accepts Tim’s apology – she says, ‘That’s OK,’ – and then she makes the kind suggestion that they share a slap-up meal ‘to make up’ – to become friends again.
EXAMPLE
Helen
Tim, I want to apologise for the way I spoke to you the other day.
Tim
Thanks, Helen. Well, I should say sorry too. I put you in a difficult position, asking for a discount.
Helen
That’s OK. Would a slap-up meal make us friends again?
Tim
Oh go on then!
Language from the programme
Language for accepting apologies
That’s OK
- I’m really sorry, Pete – I didn’t mean to hurt your feelings.
- That’s OK.
No problem
- I’m so sorry I forgot your birthday, Oliver!
- No problem.
Don’t worry about it
- I’m sorry about the trouble I’ve caused.
- Don’t worry about it.
No worries
- I’m sorry for drinking all the milk.
- No worries.