2017-06-21 Unit 51 Taking shape, Language to use for conveying your ideas to others
After Denise’s sacking, Anna and Tom are worried that they might be next in the firing line! But things are looking up – Paul asks Anna to explain her plastic…
2017-06-14 Unit 50 Reality bites, Language to use when making someone redundant
At the offices of Tip Top Trading, the team is catching up on yesterday’s good news from the conference. But today it’s bad news that everyone is going to hear…
2017-06-07 Unit 49 Award-winning, Language to use when accepting an award
It’s the end of a busy day at the International Plastics Convention, and that means it’s awards time! Tip Top Trading are up for the most prestigious prize – the…
2017-05-31 Unit 48 Face-to-face, Language to use when networking
Anna and the rest of the Tip Top Trading team are at the International Plastics Convention and looking to promote their business. Will Anna be able to network and make…
2017-05-24 Unit 47 Talking sense, Language to use for clearing up confusion
With Paul still out of action following his biscuit-related accident Anna is taking charge at Tip Top Trading. What will she do when she and Tom discover a mysterious note…
2017-05-17 Unit 46 Acting up, Language to use when you’re in charge
Last time at Tip Top Trading we heard Anna give the perfect elevator pitch for her new plastic aubergine idea to her boss. But Paul went off to a biscuit-lover’s…
2017-05-10 Unit 45 The plastic aubergine, Language to use in an ‘elevator pitch’
Anna’s about to pitch her plastic vegetable idea to Paul, but will she have the chance to speak to him? The only opportunity may be very short – Anna will…
2017-05-03 Unit 44 Computer crisis, Language to use in dealing with IT (information technology) problems
Disaster strikes the computers of Tip Top Trading! Something has happened and everyone’s work has disappeared. Anna calls in the IT support, but can she explain to them what the…
2017-04-26 Unit 43 Doing your homework, Language to use in customer research
After Anna and Tom’s dinner date, the idea for a new plastic vegetable is developing in Anna’s mind. But before she can pitch the proposal to Paul she is going…
2017-04-19 Unit 42 The dinner date, Language to use in a business proposal
Anna and Tom are at a pizza restaurant for their dinner date, but Anna has work on her mind. She needs to put together a proposal for her new business…
2017-04-12 Unit 41 Doing it by the book, Language to use in a health and safety report
Tom has taken a tumble at Tip Top Trading. He was chasing a mouse but he fell over! What a disaster! Will Anna be able to help and find the…
2017-04-05 Unit 40 The Appraisal, Language to use in an appraisal
It’s time for Anna’s appraisal – a chance to review how things are going and to set some challenges for the year ahead. But will Anna like what Paul has…
2017-03-29 Unit 39 A step too far, Language for giving someone a verbal warning
New recruit Rachel has been making life difficult for Anna and she’s been making some bad business decisions. It’s time to give her a warning but who is going to…
2017-03-22 Unit 38 Oranges and lemons, Language for maintaining good customer relations
Tense times at Tip Top Trading! Anna is having trouble working with new employee Rachel, who’s making some big mistakes. What can Anna do before Rachel goes too far? How…
2017-03-15 Unit 37 Rachel the rabbit, Language for dealing with a difficult colleague
Anna is struggling to work with Rachel, Mr Socrates’ favourite Sales Executive. Rachel was sent to help out but she is becoming more of a hindrance and Anna has to…