2016-11-23 Unit 21 Don’t panic! Language for asking for help
Anna is taking the lead on the company’s new stock management system. But she needs some help! She gets some advice from an unlikely member of the team. Find out…
2016-11-16 Unit 20 The Team Meeting, Language for setting an agenda at a meeting
A meeting is on the agenda today! An office meeting has been scheduled, but Paul is running late. He’s asked Anna to take charge and start the meeting without him.…
2016-11-09 Unit 19 The open window, Language for explaining a misunderstanding
How do you explain if there’s been a mix-up? Paul, the boss, leaves a message. He wants ideas for a new marketing strategy for their new laser-curved fruit range. Anna…
2016-11-02 Unit 18 The email, Language for writing an email
Anna’s having trouble with her emails. She’s been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn’t…
2016-10-26 Unit 17 Lemon-sized luxury boxes, Language for placing an order
Anna continues to sort out the order of Imperial Lemons for Mr Lime. He gives her a call, this time to discuss business. He wants some luxury boxes to put…
2016-10-19 Unit 16 Slimy Limey Language for politely refusing
How do you say no politely? Anna needs help following the call from Mr Lime asking her out to lunch. She wants to say no, but doesn’t want to sound…
2016-10-12 Unit 15 Seb Lime, Language for talking on the phone
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practise some mock phone conversations but Anna receives a real…
2016-10-05 Unit 14 Telephone tell-tale, Language for Giving feedback
Anna gets feedback from Paul today. Following her successful Imperial Lemon presentation, Anna thinks she’s going to get some good feedback from the boss. But rather than being congratulated, she’s…
2016-09-28 Unit 13 The Imperial Lemon, Language for pitching
Oh no! Anna’s making a pitch to Mr Lime and his team at Citrus Ventures, but her presentation is not going to plan. Her computer has crashed and the presentation,…
2016-09-21 Unit 12 The big day, Language for opening a presentation
Presentation time! It’s a big day for Anna as she presents Tip Top Trading’s new Imperial Lemon to Mr Lime at Citrus Ventures. This is her chance to make a…
2016-09-14 Unit 11 Overtime, Language for working long hours
Someone’s been working very long hours at Tip Top Trading. Anna is burning the candle at both ends – in other words she’s working from early until late preparing for…
2016-09-07 Unit 10 The brainstorm, Language for disagreeing
Tom, Anna and Denise get together to share their ideas about Tip Top Trading’s upcoming launch, but they can’t agree on things! Anna’s ideas are met with some negative comments…
2016-08-31 Unit 09 The warehouse, Language for checking information
Anna’s checking up on some orders today. As a result of some embarrassing mistakes in deliveries, Tip Top Trading’s big boss in America has ordered a re-check of every order…
2016-08-24 Unit 08 Room 301, Language for Giving Praise
The boss isn’t happy with Tom! But Anna is told ‘Well done!’ Find out what words he uses to give Anna the praise she deserves… Language for giving praise This…
2016-08-17 Unit 07 Mr Lime’s grapefruits, Language for Apologising
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Time to say sorry! Anna has to apologise and sort everything out. How embarrassing!…