2016-10-26 Unit 17 Lemon-sized luxury boxes, Language for placing an order – English at Work
Anna continues to sort out the order of Imperial Lemons for Mr Lime. He gives her a call, this time to discuss business. He wants some luxury boxes to put…
2016-10-19 Unit 16 Slimy Limey Language for politely refusing – English at Work
How do you say no politely? Anna needs help following the call from Mr Lime asking her out to lunch. She wants to say no, but doesn’t want to sound…
2016-10-12 Unit 15 Seb Lime, Language for talking on the phone – English at Work
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practise some mock phone conversations but Anna receives a real…
2016-10-05 Unit 14 Telephone tell-tale, Language for Giving feedback – English at Work
Anna gets feedback from Paul today. Following her successful Imperial Lemon presentation, Anna thinks she’s going to get some good feedback from the boss. But rather than being congratulated, she’s…
2016-09-28 Unit 13 The Imperial Lemon, Language for pitching – English at Work
Oh no! Anna’s making a pitch to Mr Lime and his team at Citrus Ventures, but her presentation is not going to plan. Her computer has crashed and the presentation,…
2016-09-21 Unit 12 The big day, Language for opening a presentation – English at Work
Presentation time! It’s a big day for Anna as she presents Tip Top Trading’s new Imperial Lemon to Mr Lime at Citrus Ventures. This is her chance to make a…
2016-09-14 Unit 11 Overtime, Language for working long hours – English at Work
Someone’s been working very long hours at Tip Top Trading. Anna is burning the candle at both ends – in other words she’s working from early until late preparing for…
2016-09-07 Unit 10 The brainstorm, Language for disagreeing – English at Work
Tom, Anna and Denise get together to share their ideas about Tip Top Trading’s upcoming launch, but they can’t agree on things! Anna’s ideas are met with some negative comments…
2016-08-31 Unit 09 The warehouse, Language for checking information – English at Work
Anna’s checking up on some orders today. As a result of some embarrassing mistakes in deliveries, Tip Top Trading’s big boss in America has ordered a re-check of every order…
2016-08-24 Unit 08 Room 301, Language for Giving Praise – English at Work
The boss isn’t happy with Tom! But Anna is told ‘Well done!’ Find out what words he uses to give Anna the praise she deserves… Language for giving praise This…
2016-08-17 Unit 07 Mr Lime’s grapefruits, Language for Apologising – English at Work
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Time to say sorry! Anna has to apologise and sort everything out. How embarrassing!…
2016-08-10 Unit 06 Double-booked, Language for Offering Help – English at Work
It’s chaos at Tip Top Trading. Tom is in a panic and needs help! He has arranged more meetings than he can cope with and is going to have to…
2016-08-03 Unit 05 The Queen of Sheba, Polite Requests – English at Work
Anna is still getting used to how things work in her new job. She turns to her colleagues to ask for help, but upsets Denise by sounding too bossy. Language…
2016-07-27 Unit 04 Doing lunch, Introducing yourself – English at Work
Anna is determined to be friendly with her new colleagues and to make a good impression. Unfortunately, a slight misunderstanding leads her to make an embarrassing mistake. Introducing yourself This…
2016-07-20 Unit 03 The Crisis, Making suggestions – English at Work
Denise explains why she’s in such a state of panic and Paul is not pleased. Will Anna be able to help resolve the crisis? Language for making suggestions This episode…