2017-02-08 Unit 32 The deal is off, Further language for negotiating a deal – English at Work
Things aren’t going too well. Anna negotiated a deal with a client in France but now they claim they’ve been…
2017-02-01 Unit 31 Sign on the dotted line, Language for project management – English at Work
It’s time for Anna to develop Tip Top Trading’s European marketing strategy but where should she begin? Her boss, Paul,…
2017-01-25 Unit 30 Two heads are better than one, Language for negotiation – English at Work
The company in France that Anna called earlier has returned her call. She hopes they’re about to place an order…
2017-01-18 Unit 29 Putting the feelers out, Language for making a cold call – English at Work
Paul wants the team to make some cold calls to find out who is buying plastic fruit but this is…
2017-01-11 Unit 28 Home truths, Language for Keeping your language professional – English at Work
Tip Top Trading’s big boss, Mr Socrates, has announced a new strategy to sell plastic fruit to Europe and, hopefully,…
2017-01-04 Unit 27 Getting down to business, Language for delivering bad news – English at Work
It’s the big day and Mr Socrates is about to arrive at the offices of Tip Top Trading. Unfortunately, it…
2016-12-28 Unit 26 You cannot be serious, Language for complaining – English at Work
Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately the hotel room…
2016-12-21 Unit 25 The big cheese, Language for booking a hotel room – English at Work
Tip Top Trading have a serious issue to deal with – the arrival of the big boss from America, Mr…
2016-12-14 Unit 24 No smoke without fire, Language to use in an emergency – English at Work
Emergency at Tip Top Trading! Everyone has evacuated the offices following a fire alarm and Anna has to take charge.…
2016-12-07 Unit 23 Risky business, Language for Health and Safety Policy – English at Work
After accusing Anna of smoking in the office, Paul thinks the team needs an update on their health and safety…
2016-11-30 Unit 22 The smoker, Language for making polite requests – English at Work
Anna is off to meet Mr Ingle, the warehouse manager, to discuss stock management. But she finds him doing something…
2016-11-23 Unit 21 Don’t panic! Language for asking for help – English at Work
Anna is taking the lead on the company’s new stock management system. But she needs some help! She gets some…
2016-11-16 Unit 20 The Team Meeting, Language for setting an agenda at a meeting – English at Work
A meeting is on the agenda today! An office meeting has been scheduled, but Paul is running late. He’s asked…
2016-11-09 Unit 19 The open window, Language for explaining a misunderstanding – English at Work
How do you explain if there’s been a mix-up? Paul, the boss, leaves a message. He wants ideas for a…
2016-11-02 Unit 18 The email, Language for writing an email – English at Work
Anna’s having trouble with her emails. She’s been trying to sort out the order of Imperial Lemons for Mr Lime.…
2016-10-26 Unit 17 Lemon-sized luxury boxes, Language for placing an order – English at Work
Anna continues to sort out the order of Imperial Lemons for Mr Lime. He gives her a call, this time…
2016-10-19 Unit 16 Slimy Limey Language for politely refusing – English at Work
How do you say no politely? Anna needs help following the call from Mr Lime asking her out to lunch.…
2016-10-12 Unit 15 Seb Lime, Language for talking on the phone – English at Work
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They…
2016-10-05 Unit 14 Telephone tell-tale, Language for Giving feedback – English at Work
Anna gets feedback from Paul today. Following her successful Imperial Lemon presentation, Anna thinks she’s going to get some good…
2016-09-28 Unit 13 The Imperial Lemon, Language for pitching – English at Work
Oh no! Anna’s making a pitch to Mr Lime and his team at Citrus Ventures, but her presentation is not…